Customer Service
Service that exceeds expectations is the core philosophy at Ruby & Quiri. Providing our customers with exceptional service is something that every member of our team believes in. We follow up with customers daily to ask them about their experience with various aspects of our store, to make sure there aren't any issues that need to be resolved. The survey questions are on a scale of 1-5. We are very proud that our customers give us a 5 (the highest score) 95.4% of the time. And if you add in the 4s, 99.2% of our customers are extremely satisfied with their experience at Ruby & Quiri.
Very few home furnishing stores in our market have in-house repair departments. In fact, Ruby & Quiri is the only factory-authorized servicer for parts in our service market and we typically only service the products that we sell.
When you put it all together - better selection, better service, and guaranteed lowest price - why shop anywhere else?
SERVICES PROVIDED
Ruby & Quiri has a dedicated team of professionals to ensure your complete satisfaction both before, during, and after your purchase is complete.
- Service and repair for all products sold
- Professional delivery and installation of all products sold
- Lifetime loaner products
- Replacement parts department
- Customer service 24/7
- And much more...
PREMIUM PROTECTION PLANS
Accidents happen - we all know that. Ruby & Quiri offers affordable Premium Protection Plans on most products we sell. These plans provide you with complete peace of mind with your new purchase for just pennies a day. Most Premium Protection Plans are serviced by our in-house team of service technicians. Click the links below for more information on available Premium Protection Plans.
- Call us directly to schedule service and arrange for a loaner (if necessary)
- No complicated claim forms or 800-numbers
- 50% back if you never need service
TO SCHEDULE A SERVICE CALL OR TO CONTACT CUSTOMER SERVICE
(518)762-RUBY or service@RandQ.com
Better Selection. Better Service. Lowest Price.
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